Privacy policy

Updates to this policy

We may occasionally update this Privacy Policy to reflect legal, technical or business changes. Whenever we do, we’ll update the date at the top of this page and publish the new version on our website.

What information we collect

We only collect information that helps us serve you better.

Information you give us

When you shop or contact us, you may share:

• Your name, address, email and phone number
• Order and delivery details
• Payment confirmation (handled securely by our payment partners)
• Account login details
• Messages you send to our customer support

You can always choose not to provide certain information, but some features may then not be available.

Information collected automatically

• Device and browser information
• IP address
• Pages visited and actions taken
• Cookie and usage data

This helps us understand how our website is used and how we can improve it.

Information from trusted partners

• Shopify (our webshop platform)
• Payment providers
• Shipping and fulfillment partners
• Marketing and analytics partners

All of this information is handled according to this Privacy Policy.

How we use your information

We use your personal information to:

• Provide our services: process orders, deliver products, manage returns, create accounts and communicate with you.
• Communicate with you: answer questions, offer customer support and improve our service.
• Marketing & inspiration: send newsletters and promotions only if you have chosen to receive them.
• Security & fraud prevention: keep our website, payments and customers safe.

All processing is done in accordance with GDPR and applicable privacy laws.

Cookies

We use cookies to make your visit smoother and more personal, such as remembering your preferences and improving site performance. You can manage or block cookies in your browser settings. Please note that some features may not work properly without cookies.

We also respect Global Privacy Control (GPC) signals for opt-out preferences.

When we share your information

We only share your data when necessary:

• With trusted service partners (payments, shipping, IT, analytics)
• With marketing partners (only with consent)
• With authorities if legally required
• In case of business restructuring or legal obligations

We never sell your personal data irresponsibly. Sensitive data is never used without your consent.

User reviews & content

If you leave reviews or comments, these may be visible to others. Please only share information you are comfortable making public.

Third-party links

Our website may contain links to other websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

Children’s privacy

Our website is intended for adults shopping for children. We do not knowingly collect personal data from children.

If you believe your child has shared personal information with us, please contact us and we will remove it promptly.

Data security & storage

We use industry-standard security measures to protect your information. However, no system is 100% secure. We only keep your information as long as necessary for legal, operational or customer service purposes.

Your rights

Depending on your location, you have the right to:

• Access your data
• Correct your data
• Delete your data
• Receive a copy of your data
• Object to marketing or advertising use
• Restrict processing
• Withdraw consent
• File a complaint

You can exercise these rights by contacting us at any time. We will never treat you differently for exercising your rights.

Complaints

If you are unhappy with how we handle your data, please contact us first. We are always happy to help. You also have the right to contact your local data protection authority.

International data transfers

Your data may be processed outside your country. When this happens, we use approved legal safeguards such as Standard Contractual Clauses.

Contact us

Club Câlin is the data controller for your personal information under applicable data protection laws.